Policies

Legal Information

Last updated: [DATE]

1. About Us

This website is operated by [Your Shop Name].
We are the Data Controller for the purposes of UK GDPR.

Contact details:

  • Email: [your@email.address]
  • Address: [Town / City, United Kingdom]

2. Privacy & Data Protection (GDPR)

2.1 What Data We Collect

We may collect and process the following personal data:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number (if provided)
  • Order details and purchase history
  • Payment confirmation (we do not store full card details)

We only collect data necessary to operate our shop and fulfil orders.

2.2 How We Use Your Data

Your data is used to:

  • Process and deliver orders
  • Communicate about purchases or enquiries
  • Provide customer support
  • Meet legal and accounting obligations
  • Improve our website and services

We do not sell your personal data.

2.3 Lawful Basis for Processing

We process personal data under the following UK GDPR lawful bases:

  • Contract – to fulfil orders
  • Legal obligation – tax and record-keeping
  • Legitimate interest – running and improving the business
  • Consent – where explicitly given

2.4 Data Sharing

Your data may be shared only with trusted third parties where necessary, including:

  • Payment processors
  • Delivery services
  • Website hosting providers
  • Accounting or tax services

All third parties are required to comply with data protection law.

2.5 Data Retention

  • Order records: typically retained for 6–7 years
  • Enquiries: retained as long as necessary
  • Marketing data: retained until consent is withdrawn

2.6 Your Rights

You have the right to:

  • Access your data
  • Request corrections
  • Request deletion (where legally possible)
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent

To exercise these rights, contact us using the details above.

2.7 Cookies

This website uses cookies for basic functionality and performance.
You can control cookies through your browser settings.

3. Terms of Service

3.1 Use of This Website

By using this website, you agree to these terms.
If you do not agree, please do not use the site.

3.2 Products & Pricing

  • Prices are shown in GBP (£) unless stated otherwise
  • Product descriptions are provided in good faith
  • Images may vary slightly due to screen differences
  • Prices and availability may change at any time

Obvious pricing errors may result in order cancellation and refund.

3.3 Orders & Payment

  • Order confirmation does not guarantee acceptance
  • We reserve the right to refuse or cancel orders
  • Payments are processed securely by third-party providers
  • We do not store payment card details

3.4 Delivery

  • Delivery times are estimates only
  • We are not responsible for delays outside our control
  • Risk passes to the customer once the order is dispatched

3.5 Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our liability is limited to the value of the order

Nothing in these terms affects your statutory rights.

4. Digital Products Licence Terms

4.1 Licence Grant

When you purchase a digital product, you are granted a non-exclusive, non-transferable licence to use the product for personal or commercial use, unless stated otherwise.

Ownership of the digital product remains with [Your Shop Name].

4.2 Restrictions

You may not:

  • Resell, redistribute, or share the digital files
  • Upload the files to file-sharing sites or marketplaces
  • Claim the digital product as your own work

4.3 Delivery & Access

Digital products are usually delivered via download or email.
Once delivered, they are considered supplied.

4.4 Refunds for Digital Products

Due to the nature of digital goods:

  • Digital products are non-refundable once downloaded
  • Refunds may be issued if the product is faulty or unusable

5. Returns & Refunds Policy

5.1 Physical Goods

Under UK consumer law, you have the right to cancel your order within 14 days of receiving physical goods.

To be eligible for a return:

  • Items must be unused
  • Items must be in original condition and packaging

Return postage is the buyer’s responsibility unless the item is faulty.

5.2 Faulty or Damaged Items

If an item arrives faulty or damaged, please contact us promptly with:

  • Order number
  • Description of the issue
  • Photographs where possible

We will arrange a replacement or refund in line with UK consumer law.

5.3 Refund Processing

Refunds will be issued to the original payment method once the return is received and inspected.

6. Intellectual Property & Third-Party Rights

All original content on this website, including text, images, branding, original designs, and digital products, is the property of [Your Shop Name], unless stated otherwise.

Some products sold on this website are inspired by characters, props, or themes from film, television, games, or other media. These items are fan-made, unofficial creations.

  • We are not affiliated with, endorsed by, or associated with any film studios, publishers, or rights holders
  • All trademarks, character names, and likenesses remain the property of their respective owners
  • Any references to third-party works are for descriptive purposes only

Where applicable, items are sold as replica-style or inspired designs, not official licensed merchandise.

If you are a rights holder and believe content on this site infringes your intellectual property, please contact us and we will address the matter promptly.

7. Governing Law

This Legal Notice is governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to This Page

We may update this Legal page from time to time.
Changes take effect once posted on this page.

9. Contact

For legal, privacy, or customer enquiries:

  • Email: [your@email.address]
  • Address: [Town / City, United Kingdom]